So you have some questions and are looking for the answers?  Simply look below to see if your question is answered.  Below is a list of our most frequently asked questions along with our response.

How do I reserve an order for rental items?

To reserve rental items for a specific event date simply add the rental items to our online shopping cart and checkout.  During checkout you will have the option to reserve the order for $100.  The remaining balance will then be due three weeks before your event.

How much is it to ship to my address?

The best way to get your shipping costs is to add the items you want to the shopping cart.  From the shopping cart enter your zip code and click calculate shipping.  This will return your total shipping costs.  For rental orders, this cost includes the price to ship the items to and from your shipping address.  Please note that if your shopping cart only contains new products for purchase you are eligible for $6.95 flat rate shipping if your order is under $150 and free shipping if it is over $150.  This does not apply to carts that contain rental or used products.

Can I request a sample of a rental product(s)?

Absolutely.  If you would just like color swatch(es) of the rental in question we will send them for free but if you want the actual item we recommend purchasing the item(s) so that you may keep them to use and test out.  One reason we ask that you purchase the full product is that it actually would cost more to rent single items due to shipping.  Purchases have a shipping rate of $6.95.  For color swatches, either fill out the color swatch request form or if you are getting actual samples add a comment to the order listing the color swatches you would like added.

When will I receive my rentals products?

Rental products are shipped out two weeks before the event date entered at checkout.  We ship them FedEx Ground which then takes 1-5 business days to receive.  As a result, you should receive them a minimum of 3 business days before your event.  If you require them earlier than that please select an expedited shipping method during checkout.

How do I return my rental products and when must I return them?

All rental orders contain return shipping labels within each box.  As a result, you are required to use the provided return labels by sticking them over the current label on the box and dropping the boxes of at your nearest FedEx Shipping Center within three business days after your event.

Will I have to iron any of my rental items?

You should not have to iron any of your rental items.  However, we cannot state that they will not arrive wrinkled as the rental products may have been stored for awhile and are also packed during shipping.  As a result they may arrive wrinkled.  On the flip side, we have had a lot of luck telling our customers to put the rental products in the washer without soap and then drying them on low heat to pull out the wrinkles without having to iron them.  Please keep in mind some of our products cannot be washed or dried in a convention washer/dryer.  All rental products are shipped with a care sheet to inform you of how to take care of them.

Do I have to wash my rental items before returning them?

No.  No, that is as long as they will not be damaged without being washed.  We actually have had more problems with rental products becoming damaged by customers washing them with non-color safe detergents than with the products getting ripped or stained.  As a result, we ask that you do not wash the products unless they will stain without immediately being washed.

What happens if my rental products get damaged or stained while in my care?

If the rental products are returned damaged or stained a replacement fee of three times the rental cost will be charged.